Refund/Returns Policy

  • The cancellation policy clearly states that all products are not eligible for Cancellation or Returns.
  • Products under Electronics category and few of fashion and lifestyle category are not subject to be returned unless found defective, damaged or faulty. (Please refer the detailed list as per Returns/Refund policy)
  • The customer is entitled to cancel the order after placing it, if in case his mind has changed to buy the product, however the cancellation request is to be placed before the products are dispatched from our side or from our vendor’s side.
  • The cancellation charges may be borne either by the customer or the company and whatever the case may be will be clearly stated at the time of placement of order.
  • The Cancellation and Return policy does not clearly indicate refund in all cases. In few cases depending upon the product category and time of placement of request, the company may offer exchange after resolving the underlying reason for cancellation/Return.
  • com ensures to deliver the best quality products to all our customers, however in cases wherein damaged or wrong products are delivered to the customer, we own the responsibility of refund provided all the terms and conditions as stated in this policy and Returns/Refund policy are fulfilled.
  • The refund shall be initiated from company’s side, after receipt of product and fulfilment of quality check as per our Return policy. An intimation through SMS/Email shall be sent to the customer regarding acceptance of Refund request.
  • The customer may choose option for receiving the refund amount at the time of cancellation/Return. The option once chosen will be final and is not subject to change.
  • The amount will be refunded to the customer within 7-10 working days after acceptance of Cancellation/Return request. The refund is also subject to that respective Bank’s policy and processing formalities.
  • The customer may request for refund in the Bank account (Details which are to be provided at the time of Cancellation) or ask for crediting the amount in his login account held with our website. The amount such credited will be deposited in credentials which he will be entitled to use as credit points for the future purchases. However such credit will get exhausted if not used within 30 days of credit.
  • In case of special day sale offers and any other sale offer where Cancellation/Return is not applicable, no refund shall be given.
  • If in case the products are subject to exchange, and the customer opts for the exchange, no refund shall be given.